What is covered during pre-migration?

CX migration does not happen overnight. First, the current systems must be analysed. During the pre-migration process, CX engineers and consultants will examine the system, catalogue the data, monitor the live status, clean up legacy systems and set up a migration profile. Covering these CX requirements takes a lot of time because contact centre platforms are complex ecosystems, processing petabytes of data. So all the steps must be handled carefully to make migration a smooth process.

Why is it important to examine pre-migration CX requirements?

Pre-migration is crucial because it ensures a smooth migration process in the long run. CX engineers and consultants can plan out the migration in more detail and examine the current use of the UC system.

Pre-CX migration assessment allows engineers to grasp the scope of the contact centre platform before CX transformation. Most contact centres install a lot of systems over the years. Some of these systems become redundant, but some continue to be invaluable to the process. But how can CX engineers differentiate redundant systems from the valuable ones? Assessing the system before CX transformation allows engineers to differentiate systems, making the entire migration process more efficient.

An audit allows for the continuous collection and analysis of data. The data provides a clear picture of the changes businesses undergo to shift their contact centre platform. Engineers then determine how these changes will affect customer service by comparing future changes against performance data, speeding up migration significantly. Furthermore, the data provides valuable feedback on how personnel use the system. The feedback provides a roadmap for improving interaction routing in the future, which means customers get a better CX experience. Analysing data collected by contact centres is a pivotal first step in pre-migration.

Pre-CX transformation encourages useful practices, like cleaning the legacy platform. At first, it might seem like a waste of time to clean the old UC platform. Why clean it when the contact centre is going to migrate? However, cleaning the legacy platform is a prudent investment that pays off down the line because it acts as a catalyst for cloud migration. Furthermore, cleaning old systems provides a firm foundation for the migration profile.

Arguably one of the biggest benefits of pre-CX transformation, the migration profile is the analysis of technical, business, operational and people configurations of the CX platform. It allows contact centres to examine vital information like the technical architecture, working constraints, interaction flows and agent performance. A migration profile is important because it allows CX engineers to examine the different aspects of the contact centre at a single glance. The ability to glance at the various facets of the CX platform makes migration much smoother because it helps with planning out the actual migration.

Pre-migration is crucial because CX engineers account for changes in workforce tools during this phase. Pre-migration allows contact centres to plan out their migration process and account for how workforce tools will change. Migrating the routing model and flow will make workforce tools redundant. If the contact centre is using new workforce tools, then the operational configuration needs to be adjusted. The pre-migration process makes it easier to plan out the transfer of management information and manage workforce tools, which is going to save engineers a lot of stress during the actual migration process!

Make cloud migration efficient by examining CX requirements

Pre-migration is one of the most important steps in the migration process because it provides the insight necessary to plan out an efficient CX transformation while accounting for the potential pitfalls from shifting data and systems to a new platform. Without pre-migration, it would be impossible to migrate efficiently, making it one of the most important steps in the CX transformation process.

“A businessman invests in online advertising of his services on a popular business platform and gets some good prospects too. But before contacting him directly, the prospects decide to do some research. So, they visit their business website.

And then, there is no inquiry from their side and no call for fixing appointments as well.

What happened to them? Did the flaws in his website put a bad impression? Did they prefer visiting his competitor’s websites rather?”

This scenario indicates that building a website isn’t the end. It has to be attractive, engaging, and user-friendly. It needs to be upgraded with the latest trends from time-to-time. Likewise, there are several factors right from the web application development stage to deployment stage that affect the functioning of a website.

Here are some interesting facts from experienced web application development companies that should be kept in mind and may help you in the long run.

Noteworthy Facts about Web Application Development

Most Visitors Just Scan the Website

Research shows that the majority of the website visitors simply scan the website and hardly read the content thoroughly. So, to grab their attention and increase their wait-time, a website needs to have more content like headings, sub-headings, bulleted pointers, and attractive graphics. Paragraphs should be kept smaller. Also, font style, white spaces, outbound hypertext links, etc. must be taken care of.

Look And Feel of the Website matter

The appearance of a website majorly impacts the success or failure of the business. How much traffic will be generated, how many users will stay, for how long, etc. are a few factors that are decided based on the appearance of the website. Today’s users have a very short attention time-span and take just 0.9 seconds to judge and make opinions about your website. So, to make them stick, the website has to be creative and visually compelling.

All the Websites Have a Limited Life Span

Every website comes with an expiry date of about three years. Technology is evolving at a fast pace and everything on the internet keeps changing. New trends, software, hardware, etc. are introduced almost daily. A website too is affected by this. To match the standards in the market, it needs to be upgraded with the new-age technologies.

Majority of Web Users use Mobiles

Mobile phones have taken over the web world too. These devices are very handy to use, hence the majority of users, approximately 2/3rd users, access websites through their phones. So, a website should be compatible with various devices and must be optimized for a seamless user experience.

Demographics based Actions of User

Demographic data based on factors like age, sex, country, culture, education, employment, etc. of the target audience can be smartly used for making an impressive website. Businesses should do an in-depth analysis of the demographics and then thoughtfully develop the websites to impact user behavior.

Website’s Source Code Influences Search Engine Ranking

Search engines also read the website source code to decide the ranking of a website. Well-formed and SEO-friendly source codes make it easier for the search engines to catch the ranking signals. So, during the web application development process, the elements like the HTML title tags, header tags, Meta descriptions, structured data tags, etc. must be considered.

Website Templates restrict the Website’s Abilities

Using ready-made templates for web application development is trending because it is highly time-efficient. Those with less or no knowledge of coding usually prefer templates. But templates make things limited. For instance, you can’t utilize the elements you want on your website or you can’t optimize the graphics as per choice, etc. Such limitations of the website affect the brand value.

Multimedia impacts the Responsiveness of a Website

Using enticing images, videos, animations, etc. does influence the audience, but their over-usage can have a negative effect on the website. It could slow down the website, make it look messy and also leave the users frustrated. So it is essential to use multimedia judiciously.

Over to You:

Today, having a business website is highly essential for almost every existing or new business. A website is an ultimate platform for expanding the business globally, for improving communication with the clients or the end-users and for easily becoming accessible to one and all. So, if the website is built keeping the above-mentioned points in mind, chances are that it can be built more efficiently and with fewer flaws.

Want to build a new-age website for your business?

Biz4Solutions is an established website and app development company based in Texas and having 9+ years of rich experience. We provide satisfactory services to our clients worldwide and deliver projects on time.

Katalyst Technologies recently reported on the rise of e-commerce as a result of the COVID-19 pandemic, but the sheer extent of the surge has surprised even us. According to Adobe and Forbes, these past few months have escalated industry growth an estimated four to six years. The $82.5 billion spent online in May marked a 77% increase over last year, with the state of Connecticut seeing a whopping 99% boost.

On the downside, however, with more e-commerce sales come more dissatisfied customers. 25% of people who have shopped online in the last three months say that they’ve had a negative experience. Clearly, there is room for improvement. A better order management system (OMS) such as Celero could be just what your organization needs.

What is an OMS?

An OMS is effectively a one-stop-shop for an e-commerce business’s functions: tracking sales and inventory, managing orders, ensuring security, and collecting data. What the customer experiences as the simple, streamlined process of placing an order is actually an intricate series of behind-the-scenes operations working step by step to flow efficiently.

A customer makes their way towards an e-commerce site, browses the selection of products, adds an item to their cart, and places the order. They can choose a payment method and shipping speed, and their order is placed. Especially with mobile ordering, all of this can be done in the span of about 30 seconds. Meanwhile, internally, the OMS is working on updating inventory and notifying users of their cart status. Furthermore, it is also processing the payment, informing the appropriate delivery company, and preparing to track information and status updates that the customer can access as they wait for their order to arrive. This process must be all be handled with encryption to protect sensitive information. That’s a lot to handle in just a couple of clicks!

Why It’s Necessary

With so many consumers turning to e-commerce now, an effective and easy and secure sales system is necessary to keep up with competitors. But it also makes things better for customers and employees by removing any unwelcome surprises from the order process. What happens if your site is not correctly integrated to manage inventory, and a customer orders a product that is out of stock? You’ve probably lost that customer for life. An OMS will not only make sure that no customer deals with the bait and switch of unassumingly ordering an out of stock item, but can also handle predictive analytics that prevents it from going out of stock in the first place.

If you have multiple warehouses, an OMS can properly balance orders based on priority and item allocation. If you have a brick and mortar location, it can indicate available physical stock. Operating without an efficient OMS will lead to unnecessary complications and stress for customers and employees alike.

How to Choose Your OMS

Depending on your organization’s needs, there are a number of things to consider when selecting an OMS. The experts at Katalyst are ready to assist you in implementing the best solution for your business.

Site integration. If you have an existing website, you will likely want to select an OMS that can complement it, rather than operate separately. Celero can be easily integrated with Shopify, Magento, Quickbooks, ShipStation, and many other leading industry products.

When you’re exploring new OMS solutions, it’s probably because you hope to grow your business. Not all systems are equipped to handle larger loads, so it’s important to select one that can accommodate your organization’s needs, now and in the future.

Customer functionality. The idea of opening an e-commerce site that allows servicing customers all over the world is exciting but also presents challenges. If your OMS is optimized to account for different currencies and languages, as well as determining the best global shipping strategies, it will make the process much smoother.

An effective OMS is the key to a strong e-commerce presence. Now is the time to scale your operations—and Katalyst can help.

Let’s assume you have an excellent idea and want to develop a robust mobile app out of it. To manage the budgetary constraints and minimize the risks initially, you rather decide to create an MVP i.e. Minimum Viable Product instead of a full-fledged app. So after thorough research, you start hiring a team of professionals like UX designers, frontend and backend developers and quality analysts for the mobile app development process.

But how about having a single solution instead of hiring the whole team?

Well, a full stack developer can be a perfect solution for this. Hiring them could be a highly time and cost-efficient decision, especially for start-ups and small or medium-sized enterprises. It can also free you from the day-to-day project management hassle.

Let’s dive into the details about full stack developers and key benefits of hiring them for building an MVP.

What is a Full Stack Developer

Simply put, a full stack developer is a Jack of all Trades and master of a few. These all-rounder developers are well-versed with most of the technologies required for developing an entire mobile app or its MVP version, from the app ideation to its deployment. They are adequately acquainted with multiple software tools and programming languages to work on the frontend, backend, database, etc. and make the app completely functional all by themselves.

A Bit about the Full Stack Development

The full stack app development consists of mainly three phases:

Front-end: It manages the look and feel or the user interface of the app. So, these developers need to be equipped with technical skills-sets like HTML, CSS, JavaScript, latest JS frameworks, etc. For frontend app development. Experience in Angular.js, Vue.js, React.js, etc. is required for JavaScript-based systems.

Back-end: This is the backend of the MVP where the developers write the business logic to power the frontend of the app. For backend app development, the developers should be well-equipped with the backend or server-side programming languages and frameworks like Python with Django, Ruby on Rails, Node.js, Java with Spring MVC, etc.

Database: Database is a significant aspect of the backend and the full stack developers are expected to be well versed with both relational (store data in table format) and non-relational (store data in JSON format) databases. Currently, there are three major database languages available- MySQL, MongoDB, and PostgreSQL, where MySQL and PostgreSQL are relational databases, and MongoDB is the non-relational one.

Potential Advantages of Hiring a Full Stack Developer

One-stop Solution

When you hire domain-specific professionals, chances are that they cannot recognize the underlying root problem in the MVP development. The issue could be outside of their expertise. However, the full stack developers can acknowledge any such issues as they have an understanding of several technologies. They can single-handedly manage the complete project.

Cost-Effectiveness

Hiring dedicated experts for several technologies can cost a fortune. Whereas hiring one or two full-stack developers for an MVP version is quite budget-friendly. This especially benefits small business owners and start-ups.

Easily Switching between Technologies

Being an all-rounder, these developers can easily switch between backend and frontend technologies and/or vice versa whenever needed. Consequently, they can recognize the potential issues and their probable solutions in advance.

Project Delivery within Shorter Timelines

The full stack developers efficiently work either individually or in teams to ensure timely delivery of projects without delegating the work to anyone. Since decision-making is limited to a few developers, its coordination becomes easier and faster. This ensures a better outcome in less time.

Easy Maintenance and Upgrading

Full stack developers usually keep abreast of the latest trends, tools, and technologies. Hence, maintaining the MVP and upgrading it is easier for them as compared to the domain-specific professionals.

Competitive Edge

As you get the MVP with the most basic features of your app at the earliest, you can launch the app in the market before all your competitors. You can thus avail better profits and also get a competitive advantage over your peers who have a similar idea but are yet to come up with an MVP or an app.

Over to You:

Mobile app development is a critical process and requires good investment too. A thoughtful decision like hiring a full stack developer for its MVP version can save a lot of time and effort and also ensure a faster-time-to market.

If you want to identify the right full stack developer for your project, you can expect the knowledge of some specific skills in them. These developers should be aware of HTTP and REST commands, Data Structure and Algorithms, Git tool, and Deployment options.

At Biz4Solutions, we have a team of professionals for developing seamless, interactive, and technically advanced web and mobile apps and their MVP versions as required. Hire experienced and skilled full stack developers who have hands-on knowledge of diverse tools and technologies for building an MVP.